At fortuna, your privacy is not merely a legal obligation — it is our core commitment. This document clearly explains how we collect, use, store, and protect your personal information.
Our Privacy Commitment
Our Privacy Pillars
Data protection is more than just words. These are the concrete steps we take every day to keep your information safe.
Every bit of data travelling between your browser and fortuna's servers is protected by 256-bit SSL/TLS encryption — the same standard used by the world's largest banks. No third party can intercept or read your information.
Fortuna operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We only collect data that is strictly necessary and obtain your explicit consent before any processing is carried out.
Your personal data has never been and will never be sold, rented, or exchanged with any third party for marketing purposes. We only share necessary information with our operational partners, and only when required to provide services to you.
Fortuna user data is stored on servers equipped with strict access controls, intrusion detection systems (IDS), and automated backups. Physical and logical access to servers is restricted to authorised personnel only, with multi-factor authentication.
You have full control over your personal data. Through your fortuna account, you can review, update, or request deletion of your personal information. Your request will be processed within 14 business days.
Fortuna uses cookies and similar tracking technologies solely to improve the user experience, analyse website performance, and deliver relevant content. We inform you clearly about the use of cookies and give you the option to manage your preferences.
This Privacy Policy describes the data processing practices of fortuna under the domain fortuna.vin. By using our platform, you agree to the collection and use of information as outlined in this document. Please read it carefully before using our services.
Fortuna collects two main types of information: information you provide directly, and information collected automatically when you use our platform.
When you register an account, use our services, or contact our support team, you may provide the following information:
When you browse or use the fortuna platform, our systems automatically record certain technical information, including:
Fortuna only collects information that is strictly necessary to provide services, fulfil legal obligations, and improve the user experience. We do not collect excessive or irrelevant data.
The information we collect is used solely for lawful and clearly stated purposes. Below is a summary table of our data usage:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC, documents | Legal obligation |
| Deposit & withdrawal processing | Bank details, e-wallet | Contract performance |
| Customer support communications | Email, phone number | Legitimate interest |
| Fraud detection & security | IP, session data, transactions | Legitimate interest |
| Platform improvement | Usage data, analytics | Legitimate interest |
| Promotions & personalised offers | Activity history | Your consent |
We will not use your data for any purpose beyond what is stated without first obtaining additional consent from you.
Fortuna does not sell, rent, or disclose your personal data to third parties without a strong and legitimate reason. However, there are certain situations where sharing information is necessary:
We share limited information with third-party service providers that help operate our platform, including payment processors, identity verification providers, and analytics platforms. All partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Fortuna may be required to disclose user information to the relevant authorities when mandated by Malaysian law, including in financial crime investigations, money laundering cases, or pursuant to a valid court order.
In rare cases where there is a serious security threat or fraud attempt involving multiple platforms, fortuna may share limited information with other platforms in the industry for mutual protection purposes, subject to appropriate data protection agreements.
Fortuna stores your personal data on secure, protected servers located in certified data centres with strict physical and digital security standards.
We retain your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:
To protect your data, fortuna implements multiple layers of technical and organisational security:
In the event of a data breach that may affect your personal information, fortuna will notify you within 72 hours of becoming aware, in line with industry best practices and applicable legal requirements.
Fortuna uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the fortuna platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data that fortuna holds. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any information we hold is inaccurate or outdated, you have the right to request prompt correction.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without penalty.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is pending resolution.
To exercise any of the above rights, please contact our privacy team via Live Chat or email at [email protected]. We will verify your identity before processing any request to ensure the security of your account.
The fortuna platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or store personal data from children or minors. If we discover that personal data of an individual under 18 years of age has been collected without proper age verification, we will take immediate steps to delete that information and close the associated account.
If you believe a minor has registered or is using our platform, please contact us immediately via Live Chat so we can take the necessary action.
Fortuna reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever a material amendment is made, we will:
Continued use of the fortuna platform after the effective date of any amendment is considered acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
Our dedicated privacy team is ready to listen and take every concern seriously. We are committed to resolving any issues related to your personal data promptly, transparently, and fairly.
If you are not satisfied with our response, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
A Safe & Trusted Platform
Your security and privacy are our top priority. Join over 500,000 Malaysian users who have trusted fortuna as a safe, fair, and transparent online wagering platform.
By registering, you agree to the Terms and Conditions and our Privacy Policy. Platform for users aged 18 and above.